At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. As such, we seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. The duties entail the following:
Accountability
- Promptly and safely park and retrieve vehicles following company policies and procedures.
- Maintain accurate records of parked vehicles and ensure keys are securely stored.
- Adhere to company policies and safety guidelines at all times.
Communication
- Greet guests warmly and professionally, establishing a positive first impression.
- Effectively communicate parking procedures and fees to guests.
- Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
- Coordinate with fellow team members to ensure efficient service delivery.
Family
- Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
- Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
Exceptional Service
- Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
- Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
- Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
- Provide additional customer service assistance as needed, such as carrying bags or assisting with directions
Profitability
- Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
- Report any maintenance issues or equipment malfunctions promptly to minimize downtime.
About YOU:
To work at our company, you should possess the following experience and attributes:
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Strong sense of accountability and responsibility.
- Ability to work effectively in a team environment.
- Exceptional customer service skills.
- Reliable, friendly, and ability to create a lasting impression.
- Physical ability to move quickly and lift heavy items (up to 50 lbs.)
- Previous valet or customer service experience is a plus.
What We Can Offer You for All Your Hard Work:
- $17.25 – $19.00 per hour plus tips.
- Vacation/Sick for full-time and part-time employees
- Holiday for full-time and part-time employees
- Discount programs